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How do I wash my tapestry? 💦

For the best results, we recommend a cold machine wash on a gentle cycle. Use a mild detergent and avoid bleach to keep the colors sharp. Because it's 100% woven cotton, treat it like a premium throw blanket.

When will my order ship? 🕒

All orders take 1–4 business days to process. Once they're ready, domestic shipping takes about 3–7 business days. We’ll send you a tracking number as soon as it leaves the warehouse.

Do you offer free shipping? 🚚

Yes! We offer free standard domestic shipping on every single order. No minimums required.

Can I return my tapestry? 🔁

We have a 30-day return policy. To be eligible, your item must be in the same condition you received it. Just email us at Tenkaichitaps@gmail.com to start the process. Please note that customers are responsible for return postage.

What if my order arrives damaged? 💥

Please inspect your order as soon as it arrives. If the item is defective, damaged, or you got the wrong design, contact us immediately at Tenkaichitaps@gmail.com so we can evaluate the issue and make it right.

How can I contact you? 📞

You can reach us at tenkaichitaps@gmail.com or DM us on Instagram. We aim to respond within 48 business hours, Monday through Friday, 9:00am – 5:00pm (CST).

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